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A woman using a wheelchair sharing a warm, happy moment with a young companion on a park path

Registered NDIS Provider

Care you can trust. Support you deserve.

Personalised NDIS support across Parramatta and Greater Sydney, from everyday help to complex, high-intensity care.

Enquire now
Registered NDIS Provider

Based in Parramatta, supporting Greater Sydney

  • Parramatta
  • Westmead
  • Harris Park
  • Blacktown
  • Auburn
See all areas we serve
About Altura

We're a family-run NDIS provider in Parramatta, built on genuine care and complete transparency.

Get in touch
A young man and woman sharing a warm laugh together at home

Support that feels like family, not a service

A mother and daughter embracing warmly in a sunny park Our promise

Everyday assistance through to complex, high-intensity care, always led by your goals, and always open with the people who love you.

The Altura difference
A woman watering the plants in her garden
A support worker assisting with cooking at home
A participant enjoying a community activity
A mother and daughter embracing warmly in a sunny park

Built on transparency.

You should be able to call us whenever and tell us openly how you feel about your support. Families deserve full visibility, and that is exactly what we give them. It is what the industry too often gets wrong.

How it works

Getting started is just a conversation

A man and a boy sharing a relaxed laugh together at home

No pressure. No jargon. Just a chat about what you need.

  1. 01

    Reach out

    Call, email or send the form. No pressure, no jargon, and no obligation to sign anything.

  2. 02

    We listen

    We sit down with you and the people who matter to you, and we listen to what you actually want.

  3. 03

    We build your support

    Together we shape supports around your goals, your routine and the way you like things done.

  4. 04

    Meet your team

    You meet your support workers before they start. If the fit is not right, we will change it.

  5. 05

    We stay open

    You can call us any time and tell us honestly how it is going. Families get the full picture too.

Our homes
A bright, homely living room with natural light

A place that actually feels like home.

Visit any time

Families welcome on your schedule

Homes that feel like home, with support built around each person.

A resident preparing food independently in a home kitchen

Tell us what you need and we will walk you through the homes we run, who lives there, and which rooms are open.

Support levels

1/3

24/7

Everyday help right through to round-the-clock care

Testimonials

Real words from the people we support

FAQs

Everything you need to know

Still working things out? That is completely normal. Here are the questions we hear most, and you can always ask us anything we have not covered.

A woman relaxing on her sofa, laughing during a friendly chat

Prefer to talk it through?

1300 000 000

Do I need an approved NDIS plan to talk to you?

No. Plenty of people come to us before their plan is sorted, or while they are still working out what they need. We are happy to talk it through and point you in the right direction either way.

Which areas do you support?

We are based in Parramatta and support participants across Greater Sydney. If you are not sure whether we cover your suburb, just ask.

Can my family stay involved in my support?

Absolutely, and we encourage it when you want it. Families get real visibility of how support is going, and in our homes they are welcome to visit at times that suit them.

What if a support worker is not the right fit?

Tell us. You meet your team before support starts, and if the match is not working we will change it. You should never feel stuck with a worker you are not comfortable with.

How quickly can support start?

It depends on what you need, but we move as fast as it is sensible to. After our first chat we will be upfront about realistic timeframes, and we will not leave you guessing.

Do you only support people who live in your homes?

Not at all. We support plenty of people in their own homes and out in the community. Our Supported Independent Living homes are one option, never the only one.

How does the NDIS funding side work?

We will help you make sense of your plan and which supports your funding covers, in plain English. If something is not funded, we will tell you honestly rather than let it become a surprise.

Contact
A man smiling warmly outdoorsA support worker and participant chatting
EnquireReferrals welcome

Not sure where to start? Just reach out.

Tell us a little about what you need and we will take it from there. If you would rather talk it through, call us and you will get a real person who knows your name.